Platform Docs
Try DatumoEval

My account

Use the My account menu and notifications, change your Organization membership, password, and marketing preferences, and delete your account.

1. My account menu and notifications

①My account menu

ItemDescription
Name · emailOpens My Account (profile) with the pencil button.
LanguageEnglish, Korean
My OrganizationShows the Organizations you belong to and your role in each.
Change PasswordChanges your password.
Log outLogs you out.

②Notifications

  • Click 🔔 to open notifications. For now there's only one welcome message, Welcome Datumo!, and it's already marked as read.
  • Invitations you receive don't appear in notifications. Respond to them from the invitation email link and the sign-up screen. See Accept an invitation.
  1. 1-1My account menu

    1. Click your name at the bottom of the LNB.
    2. Change the language, or select My Organization, Change Password, or Log out.
  2. 1-2Check notifications

    1. Click 🔔.
    2. Check the Welcome Datumo! message.

2. My Organization and password

You can't leave an Organization you own. Transfer ownership first.

  1. 2-1Check your memberships

    1. Click My Organization in the My account menu.
    2. Check your role in each Organization. The one you're currently using is marked Current.
  2. 2-2Leave an Organization

    1. Click Leave.

    Leave is disabled for Organizations you own.

  1. 3-1Change your password

    1. Click Change Password in the My account menu. Enter the new password twice and click Reset Password.

    Passwords must be at least 8 characters and mix letters and numbers. If you forgot your password, follow the password reset steps in Sign up & log in.

  2. 3-2Marketing preferences

    1. Turn consent on or off under Marketing Preferences in My Account.
    2. Click Save Preferences.

3. Delete your account

①What happens when you delete it

  • You leave every Organization you belong to.
  • Invitations you sent remain until they expire.
  • Results you created remain in each Organization.
  • An email from a deleted account can't sign up again for 14 days. The deletion dialog also shows You can sign up again with this email after 14 days.
  • An Organization deleted along with your account is kept for 30 days and can be restored if you ask support within that time. All pending invitations for that Organization expire.
  • Before you continue, you verify it's you (re-authentication). Accounts with a password enter the password. Google or Microsoft accounts without a password enter their email.
Your situationWhat happens
Owner of an Organization you use aloneThe Organization is deleted along with your account.
Owner of an Organization with other membersFirst choose the member who becomes the new Owner.
Not an OwnerYou only verify it's you (re-authentication).
  1. 3-1If you're the only member

    1. Click Delete Account in My Account. Review what will be deleted.
    2. Enter your password (your email, for Google or Microsoft accounts without a password) and click Continue.
  2. 3-2If there are other members

    1. Choose the member who becomes the new Owner.
    2. Enter your password (your email, for Google or Microsoft accounts without a password) and click Continue.
  3. 3-3Confirm deletion

    1. Select a reason for leaving.
    2. Click Delete My Account.

    You can't undo deleting your account.


Frequently asked questions

Why can't I click the Leave button?Because you're the Owner of this Organization.
Cause
Each Organization has exactly one Owner, so the Owner can't leave right away.
Solution
Transfer ownership to another member of the Organization, then leave.
Why can't I click Continue in the account deletion dialog?Because you haven't entered your password (your email, for social accounts) or chosen a new Owner.
Cause
If you own an Organization with other members, you must choose a new Owner.
Solution
Enter your password (your email, for social accounts) and choose a new Owner.
I accepted an invitation. Why don't I see the Workspace?Because you haven't been assigned to a Workspace yet.
Cause
Members work only in the Workspaces they're assigned to.
Solution
Ask an Owner or Admin of that Organization to add you to a Workspace.

Last updated