Sign up & log in

Shows how to sign up with a work email and create your first Organization, log in, reset your password, and accept an invitation.

Sign-up takes three steps. The step indicator at the top of the screen shows how far you've gotten.

Step	What happens
1. Account	Verify your email, then set your name and password.
2. Organization	Create your first Organization and first Workspace. The person who signs up becomes the Owner.
3. Invite team	Invite teammates. You can skip this and do it later.

Sign up with a work email (Work E-mail). You can also sign up with a Google or Microsoft account.
If you were invited to someone else's Organization, follow 3. Accept an invitation.
If you received an invitation when you sign up, you can join that Organization or create a new one. If you create a new one, the invitation stays Pending and you can respond from the email link within 7 days.
If you log in without belonging to any Organization, you go to the invitation screen when you have an invitation, or to the create-Organization screen when you don't. The same applies after you delete, leave, or are removed from an Organization.
An email that was used for a deleted account can't sign up again for 14 days.

1-1Verify your email
1. Enter your Work E-mail.
2. Click Send Email.
3. Open the verification link in the email you receive. If you don't see it, check your spam folder and click Resend after one minute to get it again.
If you entered the wrong email, go back with Go back.
1-2Name and password
1. Enter your Full Name.
2. Enter your Password twice. It must be at least 8 characters and mix letters and numbers.
3. Consent to marketing communications is optional.
4. Click Sign up.
1-3Create your first Organization
1. Enter your company or team name in Organization name.
2. Check First workspace name. The default is Sample.
3. Click Create Organization.
The person who signs up becomes the Owner. Each account can create only one Organization as its Owner.
1-4Invite teammates
1. Enter emails in Email addresses. Separate multiple emails with commas or Enter.
2. Choose an Organization Role.
3. For Member, choose their role in the first Workspace.
4. Click Send Invitation. To do it later, click Skip for now.
Later, invite people from Manage members.
1-5Onboarding survey
1. Answer a few questions, such as your role. It takes less than 30 seconds.
2. To skip the survey, click Skip.

2. Log in

①Ways to log in

Method	Description
Email · Password	Log in with the `Work E-mail` and `Password` you signed up with. Turn on `Remember me` to stay logged in.
Google · Microsoft	If you have a DATUMO account with the same email, the two accounts are linked. After that, you can log in either way.

2-1Log in with Google · Microsoft
1. Click Continue with Google or Continue with Microsoft.
2. If an account with the same email exists, a linked-account screen appears. Click Continue.
If your company blocks Microsoft sign-in, you'll see the Sign-up failed screen.
2-2Reset your password
1. Click Forgot password?.
2. Enter your email and click Send Reset Email.
3. Open the link in the email, enter your new password twice, and click Reset Password.

3. Accept an invitation

①Screens by account status

When you open the link in your invitation email, you see a screen that matches your status. It shows the Organization, role, and expiration date.

Your status	Screen	Buttons
Logged in with the invited email	`Join {Organization} on DATUMO`	`Accept invitation`, `Decline`
Have an account but not logged in	`Log in to join {Organization}`	`Log in & view invitation`
No account	Invitation details + sign-up fields	`Accept & create account` (no email verification)
Logged in with a different email	`This invitation is for another account`	`Log out and continue`, `Stay on this account`
Invitation expired, revoked, or declined	`This invitation link is invalid`	`Go to Log in`, `Go to Sign up`

You can accept an invitation only with the invited email.
Accepting doesn't affect Organizations you already belong to.
The log-in screen (Log in to join) offers Google only for social login. The sign-up screen offers both Google and Microsoft.
If you pick a Google or Microsoft account that doesn't match the invited email, you aren't logged in or signed up, and an error appears on the same screen.
When you accept, you move to the first Workspace set in the invitation. Decline asks you to confirm once.
If the Organization has no seats left when you accept, the alert {organization name} has reached its seat limit. Please contact the person who invited you. appears and the invitation stays Pending.
You respond to invitations only from the email link and the sign-up screen. There's no place in the app that lists invitations you received.

3-1Accept while logged in
1. Review the invitation details.
2. Click Accept invitation.
3-2Accept by logging in
1. The invited email is already filled in. Enter your password.
2. Click Log in & view invitation.
3-3Accept by signing up
1. Enter your name and password.
2. Click Accept & create account.
You can sign up only with the invited email, and no email verification is required.

Frequently asked questions

Why do I see Verification Link Expired when I open the link in my verification email?Because the verification link has expired.

Cause: Verification links stop working after a set amount of time.
Solution: Click Resend Verification Email to get a new email.

Why do I see Sign-up failed when I try to sign up with Microsoft?Because your company blocks Microsoft sign-in.

Cause: Your company admin must approve the app before you can sign up with a Microsoft account.
Solution: Ask your company admin for approval, or sign up with Continue with Email.

Why do I see This invitation link is invalid when I open my invitation link?Because the invitation has expired or been canceled.

Cause: Invitations expire after 7 days. The sender may also have canceled it.
Solution: Ask the person who invited you to send it again.

Why does my invitation link say the invitation is for a different account?Because you're logged in with an account other than the invited email.

Cause: You can accept an invitation only with the email it was sent to.
Solution: Click Log out and continue, then log in with the invited email.

Why can't I sign up again with the email of my deleted account?Because you can sign up again only after 14 days have passed since you deleted your account.

Cause: An email from a deleted account can't sign up again for 14 days. This applies to email, Google, Microsoft, and invitation-link sign-up.
Solution: Sign up again after 14 days. Until then, the sign-up screen shows an error and doesn't move to the next step.

Why can't I create a new Organization?Because you're already the Owner of an Organization.

Cause: Each account can create only one Organization as its Owner.
Solution: Use your existing Organization, or join another Organization by invitation.